-> Business process characteristics:
* The processes have internal and external users
* A process is cross-departmental
* The processes occur across organizations
* The processes are based on how work is done in the organization
* Every process should be documented and fully understood by everyone participating
in the process
* Processes should be modeled to promote complete understanding
Business Process Improvement
-> Continuous process improvement model - attempts to understand and measure the current process, and make performance improvements accordingly
BUSINESS PROCESS REENGINEERING
-> Business process reengineering (BPR) - analysis and redesign of workflow within and between enterprises
-> Managerial approach to reengineering projects:
1. Define the scope
2. Analyze
3. Evaluate
4. Plan
5. Approve
6. Execute
Business Process Modeling Examples
